"I am writing this letter to express my complete satisfaction with the construction at Vintage Villas. We now have a functional and attractive Kitchen addition that allows us to maximize the hotel services that has resulted in increased profitability".Read full letter from Vintage Villas General Manager Thomas Porter.>
“… It was obvious that Mark had dealt with insurance issues many times.. He represented my interests fully and was responsible for my being reimbursed for all costs from the accident. …” See the complete letter
Dirty Martin’sKum-Back Hamburgers
“… I have worked with Mark and HHCC for the past six months and find the quality of their work, professional responsibility on and off the job, as well as their financial concern for the client’s budget far above any contractor I have ever worked with in my thirty year professional career. …” See the complete letter
Dan Burbine, AIA
“… The 1886 Café & Bakery project … HHCC was an instrumental part of the planning process. Their commitment to quality and respect for the historic integrity of the project has been admirable. …” See the complete letter
Jeffery Trigger, The Driskill
“… We deeply appreciate your diligence and care on performing such quality work within a tight timeframe. …” See the complete letter
Gena VanOsselaer, Austin Children’s Shelter
“… your team was committed to returning us to our home as quickly as possible and they treated the job as a top priority – as if it was your entire company’s sole focus. …” See the complete letter
“… Renovation of the Villa of Town Lake Condominium… HHCC provided a high quality work product and the project was completed on schedule and within approved budget. …” See the complete letter
Cedric Grice, Grant Community Development Corporation
“… The work proceeded without interruption and was finished in a timely manner. The finished product turned out looking better than we had pictured it …” See the complete letter
Paul and Barbara Fox
“… My kitchen is beautiful. It is exactly the way that I wanted it… this town is very lucky to have such an ethical and capable company available…” See the complete letter
“…HHCC has been performing restoration and construction at the Driskill since June, 1998. We have found their company to be highly professional and are pleased with the workmanship. …” See the complete letter
Jeffery Trigger, Driskill Hotel
“… I will recommend your company to my neighbors and I will brag about your services to my fellow co-workers…” See the complete letter
“… HHCC has proven to be one of the best companies I have ever dealt with. The service provided is immediate, professional and reasonable priced…” See the complete letter
M Saunders, Manager at Oak Hollow
“… the building water system replacement … was an arduous and invasive task, affecting every one of the 130 building tenants. The work was executed smoothly, with few problems … I will gladly recommend HHCC, Inc.…” See the complete letter
D. Evans, General Manager, Westgate Condos
“… The service that we received from Doug, Keith and the staff at HHCC has consistently provided excellent service. … We highly recommend the services of HHCC to any company…” See the complete letter
Karen Temborius, Manager, Point at Wood Hollow
I am writing this letter to express my complete satisfaction with the construction at Vintage Villas. We now have a functional and attractive Kitchen addition that allows us to maximize the hotel services that has resulted in increased profitability
The motivation for this letter is not that my expectations for the kitchen were met, but how you and your associates were able to perform this task.
From the beginning meetings, the input from HHCC on the functionality and design to fit our unique environment were extremely help full in the final plans. The assistance with additional services needed from a list of MEP's, designers and architect proved to be very valuable to facility quick production, time and money savings.
HHCC's working knowledge of City planning, permits and licenses kept the project on schedule and moving without interruption. The communication between you, the foreman and the Civil engineer resulted in improvements and cost savings that were not seen on the original civil plans.
I was concerned that the finished kitchen needed to fit our unique wedding environment. Your understanding that we wanted an attractive addition at the lowest cost possible led to suggestions by the HHCC team that added value, reduced cost and presented us an addition that we are proud to show off.
Then it happened, a meteorological fluke. Exactly % way through the construction, on the late evening of March 25th 2005, the property received a devastating hail storm that destroyed much of the existing buildings north exterior facades, interiors and roofs. Although the new construction received no damage, your team was at the property the very next morning (Saturday) to begin the process of boarding up windows, cleaning glass, patching the roof, extracting the water and preparing for the weekends guest arrivals.
Your insurance claims experts went to work. They created damage report that was so detailed, exacting, complete and unarguable that it generated a $395,000 settlement from the insurance company with in a matter of weeks. HHCC quickly installed new carpet, new roofs, new exterior paint and many other needed renovations to the hotel to keep the property operational, event prior to the finalizing of the settlement. This work was performed with out interruption to the new kitchen construction.
The HHCC individuals that became a part of Vintage Villas Boutique Hotel family for the first 6 months were very gracious, attentive and knowledgeable. I can not say enough about how many times they went to extra efforts to assist in all that was happening at the hotel during construction. Even when those situations arose with backed-up sinks, moving rocks for landscaping or digging out a pipe that had nothing to do with the new construction or the storm repairs, your associates were enthusiastic about assisting.
Lastly, we had ZERO guest complaints about the construction interruptions, noise, repairs from the hail damage or overall appearance of the property. This is quite an accomplishment from your crew. We are in the wedding business. In a very sensitive environment such as weddings, this "exceeded expectations".
During this period we performed 75 weddings with our interruption or complaints. And, we booked more future weddings first % of 2005 in that we had ever booked for the same time frame previously. We did not miss a single revenue opportunity while the construction was taking place. I attribute this HHCC accomplishment to a very well maintained job site, the extra efforts made to make the property look its very best on the days of events, a concern for the guests and clients having events on the grounds and the willingness to act on suggestions on how we can best keep the process going with as little as possible conflict. But, mostly I attribute the smooth flow to a terrific HHCC crew who completely understood our business needs.
Bill, it is now a year since that very damaging hail storm and nine months of a full operational kitchen with out one single returned call to you or HHCC for any follow up construction or repair issues. Perhaps I should call just to say hello and thank you.
Thank you and kindest regards,
June 21, 2006
I want to thank you and all of your people that have helped me at the restaurant. As you know, the remodel in 2004 went better than could be expected. Ron Rowe's high level of expertise and unflappable demeanor really showed. When the Austin Historical Society awarded me for preserving an Austin landmark, I felt the award should have been given to HHCC.
One of the most impressive aspects of your company came to light when a drunk driver hit my building at 3:30 am one morning. I was there at 4:00 am and called Mark Rawlings at 5:30 am and he was at the scene at 6:00am. He had guys there shortly after and the building was secured and I could open for business. It was obvious that Mark had dealt with insurance issues many times. He represented my interests fully and was responsible for my being reimbursed for all costs from the accident.
Your people are also very creative. I attribute my 90 seat outdoor patio to Mark Rawlings. He envisioned it early in our relationship. The fact that your company has the ability to handle plumbing, electrical, HVAC, as well as, general construction and insurance claims makes HHCC a one-call company. It is very noticeable that you take very good care of every employee. They always have a great attitude and seem to truly enjoy their work. Thanks for everything and I look forward to doing business with HHCC for many years to come.
To Whom It May Concern:
It is my pleasure to recommend HHCC for the prestigious Lone Star Award under the category of best historic restoration.
The 1886 Cafe & Bakery project began in concept over two years ago, and HHCC was an instrumental part of the planning process. Their commitment to quality and respect for the historic integrity of the project has been admirable. From restoring the original floors and saving the original wood paneling, to minimizing demolition and replicating our last original window in two other locations, they have been dedicated partners in this project.
Perhaps the best way to appreciate their contribution is to highlight just one of the many challenges they successfully tackled in this endeavor. Significant structural issues occurred due to the necessity of building a new electrical vault and refrigeration building next to the original structure. There was only a small-shared alley that could be used as a staging area for cranes and equipment. During the process of excavation, we also found a city storm drain that bowed across the property line and an abandoned cistern that surprised all the engineers and changed the entire construction plan. HHCC offered creative cost effective solutions to these hurdles and kept the project on course and on budget.
I do hope the nominating committee will take into account the fact that all their work was performed in a full luxury hotel. The Driskill operates 24 hours a day and has guests who sleep late, require water and power at all hours, and expect to conduct meetings all day in a quiet environment. They don't expect to see or hear construction personnel, nor do our neighbors or vendors expect to be inconvenienced due to our restoration work.
Thank you for your consideration of HHCC for The Lone Star Award.
Managing Director The Driskill